Careers at Northwest ENT & Allergy Center

We're Hiring!

General Opportunities at our busy Metro Atlanta office for:

Audiologist

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    We are looking for a experienced Audiologist to provide a high level of professional care for clients of our thriving practice. Our Audiologists are committed to helping individuals in all aspects of Audiology. We believe in optimal patient care and experience, and are looking for a team oriented and talented Audiologist. Create an exceptional patient journey in all aspects of Audiological care within the practice Diagnostic Audiology and collaborative clinical relationships with our Otolaryngologists Conduct hearing aid evaluations and help people with hearing loss by dispensing hearing aids Responsible for working and maintaining patient care primarily in one office.

    Requirements:

    • AuD or Masters Degree in Audiology
    • Current Georgia Audiology Licensure
    • Superior commitment to excellence in patient care and customer service
    • Exceptional interpersonal, verbal, and written communication skills
    • Proficiency with multiple hardware/software platforms required for successful dispensing of advanced hearing instruments.
    • Ability to work independently and demonstrate sound decision-making and judgment skills
    • A commitment to integrity, honesty, and respect for both our patients and our internal staff and practice

    Our business model includes a competitive salary based on experience plus a sales-based incentive program that puts you in control of your earning potential. Benefits include medical, dental insurance, paid vacation, profit sharing, and CME allowance.

Marketing Assistant

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    The Marketing Assistant assists the marketing team in the development and/or the implementation of marketing activities, working closely with the Physician Liaison to increase brand awareness and consistency to drive online reputation. The marketing assistant position is an entry level position with exposure to multiple areas of healthcare marketing.

    Direction, guidance and on-going training provided by Physician Liaison.

    Marketing Assistant:

    Social Media Coordination & In-office Support for Marketing Department-

    • Writes all daily social media content and maintains and updates all social media pages
      (4 Facebook pages, 5 Google+, Twitter, LinkedIn, Pinterest, Instagram for all lines of business -practice, audiology, surgery center & cosmetic pages)
    • Develop and maintain online content that attracts attention and generates interest
    • Develop social media content calendar to support marketing objectives
    • Manage day-today activities related to social media to include but not limited to monitoring, tagging, boosting, review of analytics and daily maintenance.
    • Stay current and forward thinking on new social media tools, platforms, best practices and use within the healthcare social media landscape
    • Maintain and become the digital – online brand voice
    • Update and maintain physician profiles on reputation sites (vitals, ratemds, webmd, md.com etc.)
    • Follows up on patient testimonial feedback cards and online reviews
    • Creation of monthly e-newsletters, holiday e-cards, and special announcements emails.
    • Assists with editing of the quarterly leave behind newsletter
    • Assists in the management of website content, minor edits and/or updates.
    • Assists with coordination of catering for marketing lunches: catering, calendar invites etc.
    • Creates graphics for in-office marketing
    • Assists with updates to marketing contact database

    Bachelor’s Degree in Communications or equivalent years of experience
    Minimum of two year’s work experience in communications and/or marketing
    Self-motivated and can work independently
    Excellent written and verbal communication skills
    Working knowledge of the digital and social media landscape including: Facebook, Twitter, Instagram, Pinterest, Google, Twitter etc.
    Excels at research
    Must be organized and have excellent project management skills
    Sense of urgency and pro-activeness
    Smart, Accountable, Creative

CBO Financial Advisor Representative

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    Education: High School Diploma or equivalent

    Experience Required:

    • Minimum 2 years in physicians’ office performing business office functions
    • Processing and handing patient accounts receivables
    • Complex Mathematical Abilities
    • Windows Operating System Experience and Microsoft Office Program Experience
    • Previous computer skills with Physician Practice Management System and Electronic Medical Records Experience
    • Medical Terminology including CPT-4 Procedure coding, ICD-10 Diagnostic Coding, and HCPCS Coding Required.
    • Customer Service Skills
    • Must be able to communicate with patients, physicians, and other office staff members in a courteous and tactful manner both verbally and written

    Job Description:

    Representative will be assigned to patient AR and collections. Associate will also be responsible for assisting patients with questions regarding their account balances. Generating payment arrangements and monitoring said agreements thru completion.

    • Run the expected collections report to review for accounts with balances on patients with upcoming appointments. Will be split by clinic Marietta/Piedmont Canton/Cartersville
    • Place a detailed pop-up regarding what the balance is for and why it remains
    • Contact patients 48 hours prior to appointments regarding balances over $100.00 dollars
    • Notate accounts regarding either VM or conversation with patient
    • Assist patients with generating payment plans
    • Speak with patients in office with regards to balance is an issue arises at checkout
    • Assist with answering patient calls (will be 2rd in que)
    • Assist with collection account review/preparation
    • Work rejected statements/Canton rep
    • Assist with statement review when needed
    • Setting up and monitoring payment arrangements
    • Medical records request
    • Return Mail/ Marietta rep

Certified Medical Assistant

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    General Description:
    Busy, multi-location ENT practice seeking full-time CERTIFIED medical assistant with at least 2+ years of experience. This is a full-time position Monday -Friday 8:30AM-5PM (hours may vary slightly). Benefits include health, dental, vision, short-term disability, long-term disability, life insurance, 401K, and profit sharing.

    MA certification is required. Please do not apply if you are not certified and do not reside within a reasonable commute distance from the Canton location.

    Compensation:
    Salary will be discussed at time of interview. Please submit resume for consideration. Prior ENT experience will be considered.

    Job Type:
    Full-time; Monday-Friday 8:30 A.M.-5:00 P.M.

Front Office / Call Center Patient Scheduler (Marietta)

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    Compensation:
    Discussed at Interview- Competitive

    Employment Type:
    Full-time

    Busy ENT practice seeking full time Front Desk Associate/Appointment Scheduler . This is a full time position Monday-Friday 8:30AM-5PM. Position is available immediately. Benefits include:
    health, dental, vision, short and long term disability, life insurance, paid vacation/sick/holidays, 401K, and profit sharing.

    Must be able to pass a background check. PLEASE NOTE- this position is located in MARIETTA. Applicants not residing within a reasonable commute area will NOT be considered. Please see below for full job description and send resume for consideration if you fit all the criteria.

    General Description:
    The Medical Receptionist performs a variety of tasks to the office in as much as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients, assisting patients/clients with forms.

    The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Appointment Clerk/Medical Receptionist to serve as a point of contact for the office, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

    Specific Responsibilities:

    1. 1. Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
    2. 2. When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
    3. 3. Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
    4. 4. Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
    5. 5. Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
    6. 6. Adheres to all Clinic policies on safety and security; maintains restricted areas safe and computer system passwords in strict confidentiality.
    7. 7. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
    8. 8. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized
      and neat.
    9. 9. Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
    10. 10. Calls patients daily to confirm next day’s appointment.
    11. 11. Verifies method of payment for service and collects data and/or payment as appropriate.
    12. 12. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
    13. 13. Attends scheduled department staff and clinical meetings.
    14. 14. Performs all duties in support of successful EHR/EPM implementation.
    15. 15. Performs other duties as may be required.

    Qualifications:

    1. 1. Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
    2. 2. Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
    3. 3. Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
    4. 4. Must be highly flexible; able to accommodate changing needs of the department.
    5. 5. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness
      to handle a variety of tasks.
    6. 6. Basic to intermediate computer knowledge and skills.
    7. 7. Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.
      Ability to operate a 10 key calculator by touch.

    Education and Experience:

    1. 1. Graduation from high school or equivalent plus six months of medical receptionist experience in
      comparable health care setting.
    2. 2. Prior administrative or clerical experience in clinical or community-based setting highly
      preferred.

Click HERE to email us a resume.

Please submit resumes to careers@nw-ent.com

Or fax it to us at 678-581-5969.